Listens to concerns and address questions about the K-12 public education system; Uses informal conflict resolution tools to support collaborative problem-solving and promote education justice; Provides coaching, facilitation, and training about family and community engagement and systems advocacy; Collects data and identifies trends to guide our education policy recommendations. OEO assists anyone with questions or concerns about Washington’s K-12 public schools by providing information, referrals, toolkits, and other resources. OEO’s legislative mission is to reduce opportunity gaps. OEO's strategic plan priorities concentrate on education justice, especially for communities most affected by COVID-19. OEO is focusing its limited conflict resolution resources, such as informal mediation and coaching, on K-12 students who are: • Out of school, including students with disabilities receiving partial school days • People of color, Black, or indigenous • Experiencing homelessness • In kinship or foster care • Involved with the juvenile justice or juvenile rehabilitation systems • Immigrant, refugee, asylee, or migrant, or students or families whose primary language(s) is not English, or • Receiving Wraparound with Intensive Services (WISe) or Children’s Long Term Inpatient Programs (CLIP) supports